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13 comments

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    afiqdurrani

    Hi,
    It won't let me preview or publish my blipp. Please help.

    Afiq

  • Avatar
    Support @ Blippar

    Hi Afiq,

    Sorry to hear you are having trouble. The preview and publish buttons are located in the top right of Blippbuilder.

    If you are still having trouble, please submit a help ticket by emailing: support@blipparhelpdesk.zendesk.com. The help desk will be able to look into your account and help you with any account specific issues, including publishing permissions.

    Thanks,
    Jenny

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    Lauren2.Picker

    When ever I drop an image on top of my scene, when I try and resize that image, it puts it behind my scene and not in front of it. How do I stop it doing this? Help!

    Best wishes,
    Lauren

  • Avatar
    Support @ Blippar

    Hi Lauren,

    As a quick fix you can toggle to 3D mode using the button in the top right of the canvas and use the x axis manipulator to pull it in front of the marker.

    Please also submit a help desk ticket by emailing: support@blipparhelpdesk.zendesk.com. They will gather more information and help solve this.

    Thanks,
    Jenny

  • Avatar
    nicola.avery

    I have had a blipp rejected "...This is due to it being an image that is in use in our visual search system. To find out more about this, please see the link - https://blippar.com/en/resources/blog/2016/06/09/introducing-new-blippar-app-power-visual-discovery/"

    I have read the article but not sure whether or how to add a marker onto the existing image asset and where that asset exists? I would like to do something for when our students pick up a copy of the book on our campus ?

    Best regards
    Nicola

  • Avatar
    Support @ Blippar

    Hi Nicola, Please email our help desk at support@blipparhelpdesk.zendesk.com about this. Please include the Blipp ID, which can be found in the URL of the blipp. With this information, they will be able to investigate your issue further.

  • Avatar
    noppon.nga

    How long the test blipp and live blipp will last. We made them as samples to demon to our customers. We afraid if we try to demon but the blipp already expire.

  • Avatar
    Support @ Blippar

    Hi noppon.nga

    Thanks for contacting us. Please email our help desk at support@blipparhelpdesk.zendesk.com and include your blipp ID so we can better assist.

    Best,
    Amaal

  • Avatar
    cuongtq

    DearColleague,
    I can not see 3D my created blipp

  • Avatar
    Support @ Blippar

    Hi cuongtq,

    Thanks for contacting us. To resolve this issue, please email our helpdesk at support@blipparhelpdesk.zendesk.com and include your blipp ID.

    Best,
    Amaal

  • Avatar
    mike

    Having issues with creating and previewing blipps.

  • Avatar
    Support @ Blippar

    Hi Mike,

    Thanks for contacting us. To resolve this issue, please email our helpdesk at support@blipparhelpdesk.zendesk.com and include your blipp ID.

  • Avatar
    peter.jackson

    Is it possible to keep a suite of blipps in test mode with a single code (or even a bespoke code)? I want students to access further information about recommended reading for my course, without necessarily making public to the world. Or do I just have to use a very localised marker (I was hoping to just use images of the book covers)?

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